Self-Service Password Reset
Self-service password reset is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management software and often bundled in the same software package as a password synchronization capability. Typically users who have forgotten their password launch a self-service application from an extension to their workstation login prompt, using their own or another user's web browser, or through a t elephone call. Users establish their identity, without using their forgotten or disabled password, by answering a series of personal questions, using a hardware authentication token, responding to a password notification e-mail or, less often, by providing a biometric sample. Users can then either specify a new, unlocked password, or ask that a randomly generated one be provided.